Live Video and Chat
Let’s bring your 3D Experience to life
Whether it’s a retail outlet, a traditional exhibition booth, or showroom of some kind, we all love personal contact and assistance, without it being overpowering and annoying – just the right balance please!
And that’s the beauty of Zuant 3D. You can happily browse in a space on your own, or have a chat session to answer a few specific questions, or have a full, live video session with the Experience Receptionist – it’s all available to provide fantastic support and service.
And the key to all of this?
The Radar feature allows your service team or contact center to use in order to prioritise the visitors to talk to based on a clever lead scoring system. Your team also has a dashboard showing images of exactly what each visitor is looking at.
Add in Lead Scoring is based on criteria of your choice (any combination of number of moves, length of time, viewing ‘hot items’), and you can then focus on your most important leads in real time.
Live Video and Chat FAQs
When a lead enters your space they can request a live chat or video tour. You can also send a visitor a message to ask them if they would like a virtual tour by video or let them know you are on hand with chat if needed.
No. A consumer can happily browse a space on their own. The Live video and chat feature is just there to provide fantastic support and customer service.
