Most forms of radar today are used to detect and track aircraft, spacecraft and ships. This is done by sending a beam of energy into the atmosphere. As they then strike an object that beam of energy is reflected directly back to the radar providing it with information such as location and distance.
However, how does this apply to Zuant 3D experiences? Well, let me tell you…
The simple answer is:
The concept is exactly the same.
This is because Zuant 3D allows users to see precisely what points of the experience a visitor is looking at in real time. Zuant 3D takes this concept one step further with the ability to allow Contact Centre agents to initiate live chats with visitors, or visitors can initiate chats with agents. In both cases, this is in real-time with the request timing out if the other side does not answer.
The radar functionality score leads based on certain filters set by the user such as dwell time. The number highlighted in bold describes a visitor’s activity (a click within an experience). These then filter into reports that break down a user’s activity performance through a dynamic dashboard that demonstrates the most popular stops, most time spent and traffic to name a few.
Having the ability to see a visitor’s activity in real-time allows for greater insight into consumer habits where they can then shape and alter their sales channels to increase operational efficiency.
If you would like to find out more Book a Demo or alternatively Start For Free to see how Radar can leverage your 3D scans.
